以下是客戶服務(wù)人員與客戶溝通旺季或者惡劣天氣導(dǎo)致的物流延誤問題的示例郵件。
sample
dear sir / madam,
your order has been shipped since monday. but we feel so sorry to inform you of a possible delay because of peak seasons or bad weather.
we will keep a close eye on your order, and let you know as soon as possible if there is anything new. in order to make up for the possible inconvenience, we will offer you a/an xx dollar coupon, which can be used in your next order with us. your kind understanding will be greatly appreciated.
if there is anything we can do for you, do not hesitate to contact us. thank you.
best regards!
(your name)
參考譯文：
親愛的先生/女士：
您的訂單已于周一發(fā)貨。但我們要通知您，由于旺季或者惡劣天氣的原因，運輸可能會延誤，我們對此深表遺憾。
我們將密切關(guān)注運輸狀態(tài)，一旦有新消息便會盡快告訴您。為了彌補可能給您帶來的不便，我們將為您提供一張xx美元的優(yōu)惠券，您下次在本店購物時可以使用。衷心感謝您的善解人意。
如果有任何我們能為您做的事，請隨時聯(lián)系我們。感謝您的惠顧。
祝好!
(你的名字)