以下是客戶服務(wù)人員與客戶溝通海關(guān)稅收事宜的示例郵件。
sample
dear sir / madam,
we are glad to help you with your concerns about the customs issue. we do understand that you fear possible extra fees would be charged for your order by the customs. however, we do not think that you need to worry too much about the issue.
in fact, most customs do not charge buyers extra fees for items of similar sizes or prices. however, to be honest, in some few cases, buyers are supposed to pay import taxes or extra fees in spite of small sizes or low prices. therefore, we suggest that you consult the local customs office about the specific regulations.
if you are confronted with any other questions, please do not hesitate to contact us. we are always ready to help you.
best regards!
(your name)
參考譯文：
親愛的先生/女士：
我們很樂意幫您解決關(guān)于海關(guān)問題的擔(dān)憂。您擔(dān)心海關(guān)可能會(huì)對(duì)您的訂單額外收費(fèi)，我們非常理解。但是，我們認(rèn)為您對(duì)此事不必太擔(dān)心。
事實(shí)上，大多數(shù)海關(guān)對(duì)類似大小或者價(jià)格的物品并不征收額外的費(fèi)用。然而，坦白地說，在極少數(shù)情況下，盡管物品體積小或者價(jià)格低，海關(guān)還是要求客戶支付進(jìn)口稅或者額外費(fèi)用。因此，我們建議您前往當(dāng)?shù)睾ｊP(guān)辦公室咨詢具體的規(guī)定。
如果您遇到任何其他問題，請(qǐng)隨時(shí)和我們聯(lián)系。我們時(shí)刻準(zhǔn)備著為您提供幫助。
祝好！
(你的名字)