速賣通站內(nèi)信是賣家與客戶之間溝通的一個(gè)很好的渠道，但有些面價(jià)剛?cè)腭v速賣通，還不清楚規(guī)則，下面就來看看速賣通站內(nèi)信規(guī)則是什么?站內(nèi)信要怎么寫?
1批發(fā)的站內(nèi)信消息優(yōu)先處理。抓住一個(gè)老客戶，有時(shí)候可以頂你一天的銷售額，要把更多的精力放在批發(fā)訂單上，爭(zhēng)取拿下批發(fā)訂單。
2如實(shí)回答，切勿忽悠。客戶詢問產(chǎn)品的相關(guān)功能，知道就是知道，不知道就是不知道，不確定就說不知道，一旦你說了可以支持，結(jié)果買回去用不了，糾紛退全款，妥妥的。(客戶要懂產(chǎn)品+物流+銷售等等)
3.不要在音訊內(nèi)容中包含不被速賣通平臺(tái)允許的字眼;不要在很短的時(shí)間內(nèi)反復(fù)發(fā)送太屢次音訊;以往的行為可能惹起接納人惡感，導(dǎo)致被加入了黑名單。
站內(nèi)信要怎么寫?
1 產(chǎn)品問題
詢問外觀相關(guān)(尺寸，顏色等)
dear valued customer
thanks for your great interest in our items , we are glad to tell you that this model we have 4 colors : black , green , blue , red , and all the color in stock , you can directly place the order in my store .
once we receive the payment from your side , we will arrange the shipment for you asap
if you have any problem , leave me message here , we will reply you within 24 hours. best wish.
詢問是否有庫(kù)存
dear valued customer
thanks for your great interest in our items , in fact this is a really new item in the market , we just sell out , so the new stock will arrive in 2 weeks ,but you can place an order first in my store .
once we have new stock , we need send all the orders according to order date，early orders , we need ship it fast .
if you have any problem , leave me message here , we will reply you within 24 hours. best wish.
詢問產(chǎn)品折扣(利潤(rùn)高可以考慮折扣)
dear valued customer
thanks for your great interest in our items , since you are already my vip customer , we just apply the discount $ 2 for you for this item from my company .
after you place the order , pls donot pay it first , try to leave me message , so we will change the price to $** for you , and then let you finish the payment .
if you have any problem , leave me message here , we will reply you within 24 hours. best wish.
總的來說，速賣通站內(nèi)信的規(guī)則就是要實(shí)話實(shí)說，不能欺騙顧客，不要發(fā)送違禁詞，否則可能會(huì)被拉入黑名單，有需要的賣家也可以看看上面的一些模板哦!